When a toll transaction occurs, customers aren’t often thinking about what is happening behind the scenes. The payment goes through, and the customer keeps driving without a second thought, which is the beauty of modern automation… making it easier for everyone involved.
The truth is that there are layers of security built into these systems. They ensure that the system is not only reliable, but safety is built in to protect information and transactions. At Innovative Toll Solutions, we offer the trusted partnership you need. Not only do we meet security standards, but we also offer a top-tier approach that combines industry standards with unwavering excellence, resulting in the reliability that you deserve.
Today, we are walking through the way our infrastructure is designed, giving you an “outside-in” view that shows why you can trust these systems.
From the Outside-In: Security You Can Trust
Here’s an overview of the external security structure that we have in place to lay down a layer of defense:
- IDS/IPS: As our first line of defense, we have a strong external network that uses IDS/IPS (Intrusion Detection and Prevention System). This system is constantly scanning traffic to identify any suspicious activity so that potential threats can be blocked before they even get close. Our team at Innovative Toll Solutions goes beyond plug-and-play with fine-tuning that offers maximum protection.
- Encrypted Tunnels & VPN: Additionally, encrypted tunnels act as a digital pipeline to keep your data hidden from prying eyes. Users can connect through a secure VPN, which means that sensitive information can’t be intercepted or tampered with.
- DMZ: The demilitarized zone (DMZ) is a buffer standing between the internet and our private network. It’s like a lobby… outsiders can step inside, but they can’t get into the office without permission. The whole system is completely insulated.
- Segmented Networks & Traffic Restrictions: This segmentation divides the network into smaller, isolated parts. In the unlikely case that something goes wrong, it keeps the problems contained. We use a Zero Trust Network Access (ZNTA) solution that requires devices and users to always earn trust (it’s not automatic).
As you can see, there is a solid perimeter that exceeds industry standards for security.
Proven Infrastructure for Security and Reliability
Now, let’s take a closer look at the infrastructure we are using. No, you won’t get all of the details… we need to leave some things out for security purposes!
- Secured Datacenter with Background Checks: Our data center is highly secured with both physical and digital access controls. All staff members have been through thorough background checks, and the area is only accessible to these vetted team members with badges. If you’re not on the list, then you’re not getting in.
- Virtualized Environments for Ease of Scalability: We use virtualization, allowing us to duplicate, resize, or restore servers in minutes… delivering unparalleled uptime and performance for our clients.
- Regular Backups: These backups are better than Granny’s cookies and are reliable enough to pass the taste test. Because we are diligent about backups, we can fully restore data if there is an accidental deletion or ransomware issue.
- System Monitoring: We’re much more thorough than a crazy ex. At Innovative Toll Solutions, our monitoring doesn’t miss a thing. These systems provide 24/7 monitoring that keeps an eye on everything from server loads to performance and updates. If issues are detected, they are handled before any impacts affect our clients.
- US-Based Data Warehouse: Sovereignty and compliance are critical, which is why we keep everything stored on US soil. You never need to worry about outsourcing or offshore transfers.
- Managed Update Cycle to Prevent Lapses: We use an automated system for all updates, with strategic scheduling to avoid interruptions. When critical updates are released, priority patching reduces downtime for everyone involved (including the internal team and customers).
- EDR for Security: We won’t let strangers in the house. Endpoint Detection and Response (EDR) is a software that watches every process, blocking intruders before they can get inside. At Innovative Toll Solutions, we use only the best to ensure effective threat detection.
- Ransomware Remediation: These systems are faster at catching bad actors than Usain Bolt (when he was fast). We have proprietary ransomware defense tech that detects threats instantly and stops them before damage occurs. This technology is helpful for isolating any infected files and cleaning the systems. If issues occur, then secure backups can be restored in record time.
Office Workstation Security
At every Innovative Toll Solutions office (including both our headquarters and remote offices), we have systems that connect to the central datacenter through encrypted hardware. Agent-based patching is automated and reliable. Eliminating human forgetfulness means that there are never any outdated systems. Plus, reporting is available on all workstations, offering full transparency into the health and update status of every machine.
Even at the workstation level, EDR protection is used to monitor all activity, and it will automatically stop anything that seems suspicious. At the same time, our technology is always running quietly in the background to watch for threats.
Future Updates
Not only do we offer excellent security systems right now, but our team is proactively staying ahead of all of the changes and innovations in the industry. One upcoming enhancement is the secondary offsite replication of backups to cloud provider storage (for another recovery layer).
We are also scaling up to a full Virtual Desktop Infrastructure (VDI) solution as a future goal, which allows users to work in secure virtual environments that are hosted here in the US.
Layered Security You Can Trust
Don’t just take us at our word. As you can see, we have built in multiple layers of protection and security at the highest level… where everything just works. Even if you don’t understand the technical details, you can rest assured knowing that your data is protected by experts who take security seriously.
For more information about our services, reach out to our team at Innovative Toll Solutions any time. We are always here to help. Contact us today to discuss your needs.